✨ Making Your Experience Magical ✨

Hello wonderful dreamer! At Fauna Store, we want your journey with our magical kigurumi sleepwear and accessories to be as comfortable and delightful as wearing our adorable animal outfits. Whether you’re waiting for your package or need to make a return, we’re here to ensure everything goes smoothly!

🚚 Shipping Information

📦 Order Processing

We typically process orders within 1-2 business days after payment confirmation. You’ll receive a tracking number once your order ships so you can follow your magical package on its journey to you!

🌍 Shipping Methods & Delivery Times

We ship worldwide (excluding some remote areas and parts of Asia). Please choose the shipping method that works best for you:

Standard Shipping – $12.95

  • 🚚 Carriers: DHL or FedEx
  • ⏱️ Delivery: 10-15 business days after shipping
  • 📱 Includes tracking and insurance

Free Shipping

  • 🎁 Available on orders over $50
  • 📮 Carrier: EMS
  • ⏱️ Delivery: 15-25 business days after shipping
  • 📦 Basic tracking included

Please note: Delivery times may vary during holidays or due to customs processing. International customers are responsible for any customs fees or import taxes.

📦 Returns & Exchanges

We want you to be completely delighted with your magical kigurumi sleepwear. If something isn’t quite right, we’re here to help make it better!

🔑 Return & Exchange Basics

  • Return Window: 15 days from when you receive your package
  • Condition Requirements: Items must be unworn, unwashed, and in original packaging with all tags attached
  • Return Shipping: Customers are responsible for return shipping costs unless we made an error

🔄 The Return Process

Follow these simple steps to return or exchange your items:

Step 1: Request Authorization

Before sending anything back, please contact our customer service team at [email protected] with your order number and items you wish to return. We’ll provide a Return Authorization Number and instructions.

Step 2: Prepare Your Package

Include these items in your return package:

  • Items in original condition with all tags attached
  • Original packaging
  • Completed return form (we’ll email this to you)
  • Your Return Authorization Number clearly visible on the outside

Step 3: Ship Your Return

Ship your package to:

Fauna Store Returns
4303 Dogwood Lane
Tucson, US 85701

We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Step 4: Processing

Once we receive your return, we’ll process it within 3-5 business days and notify you via email.

💌 Return Request Template

Use this template when emailing us your return request:

Subject: Return Request – Order #[Your Order Number]

Hello Fauna Store Team,

I would like to request a return/exchange for my recent order.

Order Number: [Your order number]

Items to Return/Exchange: [List the items and sizes]

Reason for Return: [Size issue, changed mind, defective item, etc.]

Preferred Resolution: [Refund / Exchange for (specific item)]

Please send me the return authorization and instructions.

Thank you,
[Your Name]

💰 Refund Information

  • Refund Timing: Once we process your return, refunds will be issued to your original payment method within 5-7 business days
  • Refund Method: Refunds will be issued to the original payment method used for purchase (credit card, PayPal, etc.)
  • Deductions: Original shipping costs are non-refundable. For exchanges, we’ll cover standard shipping to send your new items

🚫 Non-Returnable Items

To ensure the health and safety of all our customers, these items cannot be returned or exchanged:

  • 🍖 Rubs & Sauces (food products for hygiene reasons)
  • 💎 Personalized or custom items (including engraved jewelry from our Pendentifs, Colliers, and Bracelets collections)
  • 📦 Opened Coffrets (gift sets that have been opened)
  • 👕 LSG Merchandise (special collection items as noted at time of purchase)

All other items including our magical Animal Kigurumi, Character outfits, and standard accessories are eligible for return within the 15-day window.

🔁 Exchange Policy

We’re happy to exchange items for a different size or color, subject to availability. If the item you want is out of stock, we’ll process a refund instead. Exchanges follow the same process as returns. Please indicate clearly in your return request if you prefer an exchange rather than a refund.

❓ Frequently Asked Questions

What if my item is defective or incorrect?
If you receive a defective item or the wrong product, contact us immediately! We’ll cover all shipping costs to make it right.

Can I return sale items?
Yes! Sale items follow the same return policy as regular-priced items.

What if I’m outside the US?
International returns are accepted, but customers are responsible for return shipping costs and any customs fees. Refunds will be issued in US dollars.

💬 Need Help?

Our friendly customer service team is here to assist you with any shipping or return questions:

Email: [email protected]

Address: 4303 Dogwood Lane, Tucson, US 85701

We typically respond within 24 hours on business days.

Thank you for choosing Fauna Store for your magical sleepwear journey! We’re committed to ensuring your complete satisfaction with our adorable products.

With warm wishes,
The Fauna Store Team 🦊