Making Your Experience as Comfortable as Our Kigurumi Sleepwear

✨ Our Return Promise ✨

Hello wonderful dreamer! At Fauna Store, we want you to be completely delighted with your magical kigurumi sleepwear and accessories. If something isn’t quite right with your order, we’re here to help make it better. Our return process is designed to be as cozy and stress-free as wearing our adorable animal outfits!

📦 Return & Exchange Basics

Return Window: We accept returns and exchanges within 15 days of you receiving your package.

Condition Requirements: Items must be unworn, unwashed, and in their original packaging with all tags attached.

Return Shipping: Customers are responsible for return shipping costs, unless the return is due to our error.

🔄 The Return Process

Follow these simple steps to return or exchange your items:

Step 1: Request Authorization

Before sending anything back, please contact our customer service team at [email protected] with your order number and the items you wish to return or exchange. We’ll provide you with a Return Authorization Number and instructions.

Step 2: Prepare Your Package

Include the following in your return package:

  • Items in original condition with all tags attached
  • Original packaging
  • Completed return form (we’ll email this to you)
  • Your Return Authorization Number clearly visible on the outside of the package

Step 3: Ship Your Return

Ship your package to:

Fauna Store Returns
4303 Dogwood Lane
Tucson, US 85701

We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Step 4: Processing

Once we receive your return, we’ll process it within 3-5 business days and notify you via email.

💌 Return Request Template

Use this template when emailing us your return request:

Subject: Return Request – Order #[Your Order Number]

Hello Fauna Store Team,

I would like to request a return/exchange for my recent order.

Order Number: [Your order number]

Items to Return/Exchange: [List the items and sizes]

Reason for Return: [Size issue, changed mind, defective item, etc.]

Preferred Resolution: [Refund / Exchange for (specific item)]

Please send me the return authorization and instructions.

Thank you,

[Your Name]

💰 Refund Information

Refund Timing: Once we process your return, refunds will be issued to your original payment method within 5-7 business days.

Refund Method: Refunds will be issued to the original payment method used for purchase (credit card, PayPal, etc.).

Deductions: Original shipping costs are non-refundable. For exchanges, we’ll cover the standard shipping cost to send your new items.

🚫 Non-Returnable Items

To ensure the health and safety of all our customers, the following items cannot be returned or exchanged:

  • 🍖 Rubs & Sauces (food products for hygiene reasons)
  • 💎 Personalized or custom items (including engraved jewelry from our Pendentifs, Colliers, and Bracelets collections)
  • 📦 Opened Coffrets (gift sets that have been opened)
  • 👕 LSG Merchandise (special collection items as noted at time of purchase)

All other items including our magical Animal Kigurumi, Character outfits, and standard accessories are eligible for return within the 15-day window.

🔁 Exchange Policy

We’re happy to exchange items for a different size or color, subject to availability. If the item you want is out of stock, we’ll process a refund instead.

Exchanges follow the same process as returns. Please indicate clearly in your return request if you prefer an exchange rather than a refund.

❓ Frequently Asked Questions

What if my item is defective or incorrect?
If you receive a defective item or the wrong product, please contact us immediately! We’ll cover all shipping costs to make it right and get you the perfect kigurumi you ordered.

Can I return sale items?
Yes! Sale items follow the same return policy as regular-priced items.

What if I’m outside the US?
International returns are accepted, but customers are responsible for return shipping costs and any customs fees. Refunds will be issued in US dollars.

💬 Need Help?

Our friendly customer service team is here to assist you with any return questions:

Email: [email protected]
Address: 4303 Dogwood Lane, Tucson, US 85701

We typically respond within 24 hours on business days.

Thank you for choosing Fauna Store for your magical sleepwear journey! We’re committed to ensuring your complete satisfaction with our adorable products.

With warm wishes,
The Fauna Store Team 🦊